Shipping Policy
All products on this site are made-to-order. Your order processing times are separate from the shipping times you see at checkout. The shipping time of your order depends on the type of product you order and other factors such as shipping method and destination.
Shipping Time
For US orders, mostly, it will take 2-7 business days for production and 1-7 days for shipping. For Canada orders, it will take 5-10 business days after fulfillment. For the rest of the places, it will take a bit longer time after production. You will receive a notification when your order has shipped.
Sometimes the shipping might be delayed due to a high volume of orders or postal service problems that are outside of our control.
Shipping Methods
In order to provide our customers with the best shipping deal without paying extra, we provide various flat shipping rates depending on the product type you purchase. You will see the shipping price and estimated delivery day once you check out.
International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
The Status of Your Order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@wenjr.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to P.O. Boxes. Some carriers might have limitations around shipping to P.O. Boxes. We suggest you use a physical address instead of a P.O. Box address to ensure smooth delivery.
Return Policy
For more details about our return policy, please read here.
If you have any further questions, please don’t hesitate to contact us at hello@wenjr.com. Thank you.